Question 1

What is “made to measure”

Accepted Answer

In a bespoke setting, we interact directly with you and receive your precise measurements. You will provide the same, oftentimes more detailed, measurements on the garment page to order. From there, we will craft a custom pattern with all your measurements, then cut and sew the complete garment. With made-to-measure, you are welcome to request more custom details as well, such as changing the color, length, or sleeves. You can find more of that information under our custom looks policy.

Question 2

What is “made-to-order”

Accepted Answer

Made-to-order is our non-custom garments. These garments are customized based on specific customer demand, rather than being produced in anticipation of demand. When you purchase a garment made-to-order, we receive your order and customize the garment based on your measurements. We adjust a pattern or garment according to the information you provide.

Question 3

Giftcards

Accepted Answer

Here’s how you can use it:

1.  Purchase Gift card: Go under shop and click Gift Card . From there you will fill out your information or the information of the person you're purchasing for. You will receive your gift card through email.

2.  Find the Gift Card Code: You’ll receive an email containing your gift card code. It should look something like this:
			Amount: $[Amount]
			Code: [XXXX-XXXX-XXXX-XXXX]

3.  Visit Our Website: Go to our online store at https://www.litanynyc.com/.

4.  Select Your Items: Shop as you normally would and add your chosen items to your cart.

5.  Apply Your Code: During checkout, you’ll see an option to enter a gift card or promo code. Simply input your code here and click ‘Apply’. The gift card amount will be deducted from your total.

6.  Complete Your Purchase: Finish checking out as usual. If your gift card doesn’t cover the entire amount, you can pay the remaining balance using another payment method.

If you have any questions or run into any issues, please don’t hesitate to reach out to our messages on Wix or contact us on the Litany Contact Us page. We’re here to help!

Question 4

Care for scarves

Accepted Answer

100% silk scarves can be dry cleaned or carefully hand washed with baby shampoo (which is delicate and unscented) if necessary. Silk scarves can be ironed with a protective cloth on top of the silk or steamed.

Question 5

Care of garments

Accepted Answer

Dry clean only for our more delicate and ornate pieces. Those which are made of wool or cotton can be turned inside out and placed in wash on delicate cycle, cold, and with like colors.

Question 6

How do I collect my own measurements?

Accepted Answer

We know that this might be a new step in the process of buying clothing for yourself, but we promise once you give it a try, you'll see that it's easy and worth it! 
 
For a step-by-step guide on how to take your own measurements, please watch the video below.

Question 7

What if my order arrives and it doesn't fit?

Accepted Answer

Our technology greatly reduces the likelihood that your garment will not fit you properly if you provide the correct measurements, but we understand that human error can occur and we ask for your understanding as well if that were to happen.
 
Please see our "shipping and returns" page for more info.

Question 8

What does "ethically made" and "sustainably functional" mean?"

Accepted Answer

At Litany, it is of utmost importance to us to uphold the dignity of each person that will design, produce, or wear our garments as well as be good stewards of the earth and its resources. Therefore, we take the extra steps to work with suppliers in the US who pay their workers a fair wage and produce high-quality, natural fabrics. We price our garments to reflect the reality that doing things right requires a bit more money in every step of the process.
 
"Sustainably functional" fashion refers to a unique attribute of most of our garments: they are made to be worn in many different ways. We believe that in order to adopt a slower and more intentional approach to fashion, clothing should be able to change and adapt to different settings, seasons of life, and simply the whims of the wearer, so that we do not need so many one-dimensional garments in our closets.

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